Our Complaints Management Policy outlines the procedures and guidelines for effectively addressing and resolving complaints from our stakeholders and clients. We are dedicated to fostering a culture of openness and responsiveness, ensuring that concerns are acknowledged and acted upon promptly and fairly.

This policy details the types of complaints that may arise, such as those related to service quality, or policy implementation. It provides a clear framework for individuals to submit their complaints, ensuring confidentiality and protection against retaliation.

Additionally, the policy specifies the steps to be taken in handling complaints, including timely acknowledgment, investigation, and communication of outcomes. We encourage a constructive dialogue throughout the process and aim to involve relevant parties as needed to facilitate resolution.

By adhering to our Complaints Management Policy, we strive to enhance trust and confidence among our stakeholders, demonstrating our commitment to accountability and continuous improvement in all aspects of our operations.